Dated Monday, April 7th, 2025
- Information regarding company
- The company is based in Kista. The company’s postal address is Kistagången 20B.
If you wish to contact us, send an email to olsikowa@olsikowa.com with your inquiry and contact information, and we will get back to you shortly.
- The company is based in Kista. The company’s postal address is Kistagången 20B.
- Order
- When you complete your order, an order confirmation will be sent to your email address. The confirmation includes all details about the products, price, billing, and delivery address.
If there is any error in the order confirmation, you must contact us immediately via email at olsikowa@olsikowa.com.
- When you complete your order, an order confirmation will be sent to your email address. The confirmation includes all details about the products, price, billing, and delivery address.
- Delivery
- Our standard delivery time is 30 days. We are shipping once per weekdays, usually on Thursdays. You will be informed via e-mail if there will be any changes/delays. NOTE! Orders placed during the weekend will be shipped no earlier than the following Monday. If delivery delays occur (without prior notice of extended delivery time), contact us at olsikowa@olsikowa.com.
- Prices
- All prices in the store are stated in SEK and include VAT corrected to type of the product. We reserve the right to adjust prices due to supplier price changes, typographical errors in the price list, or incorrect information and reserve the right to change the price.
- Right of Withdrawal
- When purchasing goods on the website, you have a 14-day right of withdrawal, starting from the day you receive your ordered goods.
- When exercising your right of withdrawal
- You must notify us that you wish to withdraw. The message should be sent to olsikowa@olsikowa.com. Include your name, address, email, order number, and clearly specify which items the return concerns. You must return the products promptly and no later than 14 days after the withdrawal notice. You are responsible for return shipping, delivery, and condition of the products upon return, so they should be well-packaged and in their original packaging. We reserve the right to deduct an amount corresponding to the decrease in value if the product is used or damaged.
- The right of withdrawal does not apply to:
- Products sealed for health or hygiene reasons if the seal has been broken.
- Sealed audio or video recordings if the seal has been broken.
- Custom-made products or items clearly personalized.
- Services that have been fully completed with your explicit consent, without the right of withdrawal.
- Single issues of newspapers or magazines.
- For more information on the statutory right of withdrawal, see the relevant legislation.
- Complaints
- All products are inspected before shipping. If a product is still damaged or incorrectly delivered, we will, according to consumer protection laws, fix the issue at no cost. You must always contact us for approval before returning a defective item. The complaint should be made immediately after discovering the defect.
- How to make a complaint
- Report any defect to olsikowa@olsikowa.com, including your name, address, email, order number, and a description of the issue. If we cannot correct the issue or deliver a replacement, we will refund the product according to consumer protection laws. Return shipping is covered for approved complaints. We reserve the right to deny complaints if the product is not deemed defective under the law. In case of complaints, we follow the recommendations from the National Board for Consumer Disputes (ARN), see arn.se.
- Limitation of Liability
- We are not responsible for indirect damages resulting from the product. We accept no liability for delays or errors caused by circumstances beyond our control (Force Majeure), such as labor disputes, fire, war, government decisions, or lack of delivery from suppliers. We are also not responsible for changes to products or product characteristics made by suppliers or other factors outside our control.
- Product Information
- We reserve the right for potential typographical errors and sold-out products.
We do not guarantee that product images represent the exact appearance of the products, as color differences may occur due to screen settings, photo quality, or resolution. We always aim to display the products as accurately as possible.
- We reserve the right for potential typographical errors and sold-out products.
- Information about Cookies
- According to the law on electronic communication, visitors to a website must be informed about the use of cookies. A cookie is a small text file that a website requests to save on your device to provide various functionalities. You can set your browser to automatically deny cookies. More information is available at the website of the Swedish Post and Telecom Authority.
- Personal Dara
- By shopping at Olsikowa, you accept our privacy policy and the processing of your personal data.
We value your privacy and collect only the necessary information to process your order. We never sell or share your data without legal basis. Olsikowa is responsible for the processing of personal data provided by customers. Your data is used to handle orders and, when applicable, to send newsletters or promotional offers tailored to you. Here’s how we handle your data according to the GDPR: https://olsikowa.com/en/privacy-policy
- By shopping at Olsikowa, you accept our privacy policy and the processing of your personal data.
- Payment Providers
- When you complete a purchase, your data is shared with our payment provider. This includes name, address, email, and phone number. If you choose invoice payment, your personal ID number is also stored. This is needed to process the payment and protect against fraud. We use Klarna, Swish, and PayPal.
- Shipping Companies
- To deliver your order, we share your name, address, and possibly email/phone number with the shipping company. We use Postnord and Poczta Polska.
- Changes to Terms and Conditions
- We reserve the right to make changes to these terms at any time. Changes will be published on the website.
The new terms are considered accepted when placing an order or visiting the site.
- We reserve the right to make changes to these terms at any time. Changes will be published on the website.
- Dispute and Governing Law
- If a dispute cannot be resolved in agreement with customer service, you can contact the National Board for Consumer Disputes (ARN), see arn.se. For residents of other EU countries, you can lodge a complaint online via the EU Commission’s dispute resolution platform: http://ec.europa.eu/consumers/odr. In the event of a dispute, we follow the decision of ARN or equivalent authority. Disputes related to interpretation or application of these terms shall be interpreted in accordance with Swedish law.